Terms & Conditions

Welcome to ‘Historic Family Home Tours’ Booking Terms & Conditions. I hope you will find everything you need to know in here but if you have any questions please contact: info@hfhtours.ie

All passengers booking with Historic Family Home Tours are fully insured for the initial deposit, and subsequently the balance of monies paid as detailed in your booking confirmation.

Terms and Conditions

Please read these conditions carefully before booking. These terms and conditions apply to all services provided by Historic Family Home Tours (“HFHT”, “we”, “our”). When you purchase a service from HFHT you are confirming that you (“you”, “your”, “the client”, “the participant” “the guest/s’) have read and agreed with the following terms and conditions on behalf of yourself and all members of your booking. These Booking Terms and Conditions set out the terms on which you contract with us.

2. Registration for Historic Family Home Tour

2.1 To complete a booking registration HFHT require:

• that you are at least 18 years of age at the time of booking, (or in the case of children, only children over the age of 12 years are allowed, and must be fully supervised at all times by their parents or guardians), and,
• a completed booking form which will be sent to you (please download from the website or request via email to info@hfhtours.ie ), and
• €100.00 non-refundable deposit for a tour group up to 10 people (or a €250.00 non-refundable deposit for a tour group from 11-35 people).
  The final balance is due 30 days before the commencement date of the tour. Payment can be made in more instalments – see section 2.2.

Or,

• 100% of the tour fee if the booking is made within 30 days of the commencement date of the tour.

Tour fee payment schedule* in summary:

Deposit	Final Balance
€100.00 non-refundable deposit for a tour group up to 10 people	Total outstanding balance
€250.00 non-refundable deposit for a tour group from 11-35 people	Total outstanding balance
At time of booking	30 days prior to tour commencement
Unless booking is within 30 days.	Bookings made within 30 days of the tour commencement date require 100% of the total price, paid on booking.

*For International bookings, please confirm within 60 days of your tour date, and pay remainder of the fee 30 days before your tour date.

On receipt of the completed booking form and deposit payment you will be issued a booking confirmation. Your contract with us commences on issue of that booking confirmation.

After the booking confirmation has been issued the price of your tour is subject to the possibility of surcharges in very limited circumstances. A surcharge will only be levied for variations in transportation costs, including the cost of fuel, taxes or fees chargeable for services, the exchange rate applied to the particular package or if the Irish or Overseas Government or Regulatory Body introduce or increase taxes.

Prices for all of the services provided by HFHT are inclusive of Irish applied taxes and VAT applicable.

2.2 How to Pay

Please pay via bank transfer or Stripe (via website) for card payments. We currently do not charge for using credit cards and absorb the 1.4% charge levied on us for all incoming transactions.

Therefore we would greatly appreciate you considering paying by bank transfer to help us keep it this way.

2.2.1 – Payment via Bank Transfer

Please make bank transfer payments to the following account:

Historic Family home Tours

BANK NAME

Sort Code: xx-xx-xx
Account No: xxxxxxxxx
IBAN: xxxxxxxxxxxxxxxxxxxxxxx
BIC (SWIFT): xxxxxxxxx
Bank Address: xxx,xxx,xxx,xxx,Ireland
**NOTE: Please use your Name and Date of Birth as the reference**

2.2.2. – Card Payments

Visit the relevant tour page at www.hfhtours.ie and follow the instructions to the booking page where you will find a payment window.

2.2.3 – Paying by instalment

Following the initial deposit, payments can be made in instalments by arrangement and providing that 100% of the fee has been received 30 days prior to the commencement date of the tour.

Payment by instalment incurs a 5% surcharge on the total ticket price.

Please email: info@hfhtours.ie if you would like to arrange payment by instalment.

3. Insurance and Personal Responsibility

You must have your own personal travel insurance to cover you for medical problems, illness, accidents and unforeseen events. HFHT does not offer any travel insurance or cancellation insurance.

HFHT shall not be held responsible for, or liable for, any damage to, or loss of, property or injury to, or death of, persons occasioned directly or indirectly by an act or omission of any coach company, hotel, restaurant or other provider who provides services to HFHT.

HFHT shall not be held responsible or liable for any loss or damage (including, but not limited to, additional travel expenses, medical expenses and lost baggage) due to delay, cancellation or disruption of any kind caused by the laws, regulations, acts or failures to act, demands, orders or actions of any government, or by acts of God, environmental hazards, strikes, fire, flood, war, rebellion, terrorism, insurrection, personal sickness, accidents, quarantine, epidemics, theft or any other cause(s) beyond our control.

Baggage and personal effects are at all times your sole responsibility.

You waive and release any claim against HFHT for any such loss, damage, injury or death, and by signing the booking form you are confirming such waiver and release as a condition of participating in the tour.

4. Availability of Places

Bookings for Historic Family Home Tour are assigned on a first-come, first-served basis. Deposits are payable on booking, as detailed in Section 2 of these terms and conditions. Failure to pay the deposit or the balance in accordance with the time scales laid out in Section 2 of these Terms and Conditions may result in you losing your booking and the place/s being made available to other clients and the general public and you being charged a cancellation fee, as detailed in Section 5 of these terms & conditions.

**Please do not make any other travel arrangements, e.g. flights, based on your attendance on this tour until your place has been confirmed. **

5. Cancellation and Amendment Policy for Conducted Tours

Booking a place on Historic Family Home Tour is a legally-binding contract which, if cancelled, will incur a cancellation charge. If you wish to cancel your booking after it has been confirmed, you must contact HFHT without delay and confirm the cancellation in writing, via email to info@hfhtours.ie, signed by the signatory of the booking form. Cancellations are effective on the day they are received by us. The places booked by you become unavailable to other potential clients from the time we confirm your booking, we begin to incur costs and we may be unable to resell those dates, therefore the following cancellation charges will be payable.

Cancellation charges are per booking and will be calculated as follows:

1. a) the 50% per person deposit is non refundable.
2. b) cancellations made before 30 days prior to the tour will receive any monies paid over the 50% deposit (which is non-refundable) minus an administration fee.
3. c) cancellations made within 30 days of the commencement of the tour will not receive a refund.

In the event of cancellation under b) or c) above, HFHT may, at its sole discretion, try to resell the cancelled dates. In the event of a cancelled date being resold, HFHT shall refund to you the cost of the tour you have paid up to the date of cancellation less the non refundable deposit and less an administrative fee, provided that HFHT receives for the resale of your dates the same sum as you paid for it. However, in all circumstances, HFHT reserves the right to apply the cancellation charges in a), b) and c) above.

Tickets are non-transferrable.

Note: Please ensure you take out adequate travel insurance to cover any loses incurred by you if you should have to cancel.

HFHT reserves the right to cancel your booking, subject to the charges set out above, where you have failed to comply with the booking conditions including, but not limited to, failure to pay on time and failure to pay.

We will make every effort to assist you if you wish to alter your arrangements, although HFHT are in no way obliged to accommodate your request. Requests for an amendment must be made in writing via email to info@hfhtours.ie. An administration fee will be payable for any amendments.

No refunds will be given for missed meals, excursions, or dinners while on a HFHT tour.

If at any time during your tour, you choose to terminate your tour of your own volition for whatever reason, HFHT will not be liable for any additional expenses incurred and no refunds will be given for any part of the tour not taken.

6. Itinerary Changes & Cancellation of Tours

Conducted tours are planned and booked up to a year in advance and whilst we always endeavour to keep to the tour itineraries as published on our website, occasionally, unforeseen circumstances beyond our control can affect an itinerary. Under these circumstances we have to make changes to the website and other details, both before and after bookings have been confirmed. Changes are usually to ensure that the quality of tour can be met by suppliers.

Although every effort will be made to operate tours as planned, the itinerary (including speakers), tour leaders and staff may be subject to change. Refunds will not be available for changes to the tour, the tour manager or the tour personnel.

There are occasions where travel delays may be caused due to traffic congestion, train delays etc. Whilst we go to great efforts to ensure that everything functions correctly to ensure a smooth and enjoyable tour there are occasions when events beyond our control, may affect the agreed arrangements stated on the tour itinerary. In the event of any such problem HFHT will attempt to minimise any inconvenience but we cannot be financially liable should such occur.

A Tour will not normally run unless there are a minimum number of 10 guests. Should fewer than 10 book onto a tour, HFHT at its sole discretion either refund the monies paid or run the tour.

7. Fitness and Suitability

We try our best to provide tours which all our customers can enjoy, but we do recognise that not all activities are suitable for people with disabilities, poor mobility or special needs. They may involve, for example, a great deal of travelling and changes of location. On conducted tours it is not possible for the tour guide to provide a sufficient level of care, particularly in cases of mobility problems. Please contact us in advance if there are any disability, mobility or special needs requirements so that we can discuss your requirements and whether your particular tour itinerary choice would be suitable.

HFHT tour itineraries, due to the nature of the subject, may involve walking for up to two miles in any one day, standing for long periods, negotiating stairs, visiting historic properties with uneven flooring and spiral staircases, travel, and other activities that require a good degree of mobility and a reasonable level of fitness. Guided tours for instance can last for one to two hours. Guests will need to be able to keep up with the group. If you normally use a walking stick or wheelchair, you might find some of our tours itineraries challenging, but if we know in advance about any mobility problems, we will do our best to put in place special arrangements to help guests who might face difficulties, although you should be aware that access may be difficult at ancient properties and listed buildings. If you are in any doubt about the suitability of any of our tour itineraries, or you are less able, or under the age of 18, it is essential that you consult with HFHT before booking.

In the case of cancellation, charges will be applied as per our Cancellation Policy.

If you or any member of your party’s situation changes, after you have booked a conducted tour, you must let us know straight away. It is your responsibility to tell us before you book whether you have any special needs or medical conditions that might affect your ability to take part on a HFHT tour. We will assume, unless you tell us otherwise, that all members of the party are in a good state of health to participate in the tour. By booking with HFHT, you confirm that you do not have any disability that could create a problem for you or for other participants. If you have doubts please let us know and we will be in touch with you prior to booking to discuss the nature of the tour and your physical abilities.

If you do not tell us about any special needs or medical conditions, and we find ourselves in the position where you are unable to participate fully, then we reserve the right to organise extra assistance so that you can continue with the tour, and pass on the costs of doing this to you; or arrange your return home, or a place suitable to you, and pass on the costs of doing this to you. We reserve the right to take action in the interests of your health and safety, and the health and safety of our staff and other customers, should we need to.

Any special diet, attention or treatment you require must be notified to HFHT in advance of commencement of a conducted tour. All reasonable efforts will be made to accommodate special diets and treatment; however, we cannot guarantee special arrangements and should any extra charges be attracted by such arrangements these will be borne by the participant. If you have not declared such requirements before the commencement of the tour you will be charged an additional fee to cover our administration costs of organising special arrangements during the tour.

Regretfully we cannot accept any conditional bookings, i.e. any booking that is specified to be conditional on the fulfilment of a particular request. All such bookings will be treated as ‘standard’ bookings subject to the above provisions on special requests.

HFHT expect all clients to have consideration for other people. If in our reasonable opinion, or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, we are entitled, without prior notice, to terminate the tour of the person(s) concerned. We will have no further responsibility toward such participant(s) including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.

For the comfort and enjoyment of the whole tour party we respectfully ask that you do not:

1. bring a pet, livestock or any other animal (this may including Registered Assistance dogs. This is subject to the transport supplier’s terms & conditions).
2. play a radio or personal stereos without personal headphones.
3. smoke at any time on the tour or at any venue where smoking is prohibited as this is illegal under Irish law.
4. bring alcohol onto a premise for the purpose of consumption of it as this is illegal under Irish law.
5. take photographs inside each of the historic family homes.

HFHT reserves the right to decline to accept any person as a participant on a HFHT tour. HFHT reserve the right to require a participant to withdraw from a HFHT tour at his or her own expense, at any time, when such action is determined by the tour staff to be in interests of the safety and welfare of other HFHT participants. Should you cause damage to a property you will be liable for such costs.

8. Travel Arrangements Purchased Independently of the Tour

Travel to, and onward from, a HFHT conducted tour is NOT included. Travel within the duration of the tour is included, as stated in the itinerary. HFHT recommends you check airline cancellation policies before purchasing airline tickets well in advance because tours may not go ahead if the agreed number of guests is not reached. HFHT does not accept any liability for cancellation penalties related to domestic or international airline tickets purchased by you in anticipation of the tour.

You must ensure that you arrive at the meeting point advised to you in the Itinerary at the time stated on the itinerary and in your booking confirmation. HFHT cannot be held responsible for any parts of the tour missed due to late arrival. We will endeavour to assist late arrivals with transport to wherever the tour is at the point of arrival but the cost of this must be borne by you and your party.

You must ensure to leave sufficient time between the end of the tour and any onward journey commitments. HFHT cannot be held liable for any losses arising from missing onward journey commitments.

HFHT do not accept liability for cancellation penalties related to domestic or international airline tickets purchased by you in conjunction with a tour.

9. Intellectual Property

Users of our itineraries agree not to copy, disseminate, or otherwise reproduce or share the content, likeness or detail of this itinerary. The content, written and images, remain the property of Historic Family Home Tours.

Content, written and images, created during the tour remain the property of Historic Family Home Tours and with express permission for use by the website.

By signing up to this tour you recognise and agree to waive any right to compensation for the use of your image, likeness, in print or video which we may capture during the tour for use in our promotional efforts now unto perpetuity.

All information correct at time of publishing.

10. General

In the unlikely event that you feel dissatisfaction with any aspect of Historic Family Home Tours, we ask you to bring this to the attention of our Tour guide at the time, so that the matter may be resolved right away. Until we know about a problem or complaint, we cannot begin to resolve it. If you remain dissatisfied, you must write to us within 28 days of return from your tour. Any complaint concerning the arrangements for your tour will be dealt with carefully and fairly by HFHT.

HFHT requires that all participants refrain from smoking during group activities, including, but not limited to, excursions and meals.

We may use photographs of you taken during Historic Family Home Tours, our website, social media channels and/or future literature. Please let us know if you would prefer not to have your image used in this way.

11. Law

The terms and conditions above are governed by the laws of the Republic of Ireland.

Your Tour Contract is with Historic Family Home Tours

Registered Office: Historic Family Home Tours, c/o Castlegarde Castle, Castlegarde, Cappamore, Co. Limerick, Ireland. V94 E2FF

Version: 2.0
Date: Mar 2023